Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in original condition, and in original packaging.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you received a damaged item, please contact us within 7 days of delivery.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items
Certain items may not be eligible for return, including final sale items or used products.

Contact
For any questions or to start a return, please contact us at:
support@shopveloro.us